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Terms and Conditions
Effective Date: 7/15/2024
Welcome to AVL Scents! These terms and conditions outline the rules and regulations for the use of avlscents.com (the "Website") and the sale of products through the Website.
By accessing this Website and/or purchasing products from us, you agree to these terms and conditions in full. Do not continue to use the Website if you do not accept all of the terms and conditions stated on this page.
1. Products and Orders
1.1. Product Information: We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Website. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.
1.2. Orders: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
2. Pricing and Payment
2.1. Pricing: Prices for products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Returns and Refund Policy
Effective Date: 7/15/2024
Thank you for shopping at AVL Scents. We are committed to ensuring your satisfaction with every purchase. Please read our policy on returns and refunds carefully.
1. Returns and Refunds
1.1. General Policy: All sales are final. We do not accept returns or provide refunds for any reason, including but not limited to, change of mind, dislike of the product, or dissatisfaction.
1.2. Damaged or Defective Products: In the unlikely event that you receive a damaged or defective product, please contact us immediately at bolt@avlscents.com
2. Damaged or Defective Products
2.1. Claims Process: If you believe you have received a damaged or defective product, please notify us within 5 calendar days of receiving your order.
2.2. Resolution: Upon notification, we will work with you to resolve the issue promptly. This may include providing a replacement product at no additional cost or issuing a store credit. We reserve the right to request proof of the damage or defect before taking any action.
2.3. Exceptions: We reserve the right to refuse any claims for damaged or defective products if not reported within the specified time frame or if the damage is determined to be due to misuse, neglect, or improper care of the product.
3. Contact Us
If you have any questions about our Returns and Refund Policy, please contact us at Bolt@avlscents.com. Our customer service team is here to assist you and ensure your satisfaction with every purchase.
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